Electronic Payment Terms & Conditions
Online Payments for Polk-Burnett Propane
As your propane service provider, we value you as our customer. Preserving your trust is a priority. We protect the information you provide to us and use it responsibly. In the course of providing propane services to you, it is necessary for us to collect nonpublic personal information about you from the following sources:
• Information we receive from you on applications or other forms; including identifying information such as address, telephone number, and credit information
• Information about your transactions with us or others
• Information we obtain from others in the process of verifying information you provide us
While we collect this information, we do not disclose any nonpublic personal information about our consumers or former customers to third parties, except as permitted by law or as we are required to do so by order of a duly-empowered governmental authority; where we have the express permission of the consumer; or as it is necessary to process transactions and provide our services.
We also want you to know that we have security practices and procedures in place to prevent unauthorized access to your information. Our practice of safeguarding information insures confidentiality and trust in us as your propane service provider.
• Secure Socket Layer (SSL) technology: Utilizing SSL will guarantee that any transmissions of your information to or from our server will be encrypted. Any interception of your information on the Internet will be impossible for the intruder to read.
• Hosting our site on secure servers: Our Internet-compliant web servers are configured with appropriate security so that intruders cannot see any activity done by you or our application.
• Data on your account is secured in a system behind a firewall: Your actual billing account information is stored on auxiliary machines protected by a network firewall that will not allow any unauthorized access from the Internet to occur.
• Protecting your account information through a secure log on process: The only way that you will be allowed to access your billing account information is by providing your E-mail Address and a password that you have personally setup with us.
Limited Returns: 30 day return/exchange policy on defective parts
Online Payments for Polk-Burnett Electric Cooperative
Secure Socket Layer (SSL) Technology
Utilizing SSL will guarantee that any transmissions of your information to or from our server will be encrypted. Any interception of your information on the Internet will be impossible for the intruder to read.
Hosting our Site on Secure Servers
Our Internet-compliant web servers are configured with appropriate security so that intruders cannot see any activity done by you or our application.
Data on Your Account is Secured in a System Behind Firewall
Your actual billing account information is stored on auxiliary machines protected by a network firewall that will not allow any unauthorized access from the Internet to occur.
Protecting Your Account Information through a Secure Logon
The only way that you will be allowed to access your billing account information is by providing your E-mail Address and a password that you have personally setup with us.
30-day return/exchange policy on defective parts
Consent to Electronic Communication
Electronic Payment through Third-Party Service
You consent to receive all communications relating to your Polk-Burnett Electric Account in electronic form when you utilize electronic bill payment through a third party servicer such as MyCheck Free or your bank. The communications covered by your consent include your billing statement, any disclosure required by federal or state law and any modifications to the contract that governs your account or related change in terms notices. Communications may include your name and some information about your account, including your balance or the due date. Electronic Communications may be disclosed to any party with access to your electric or e-mail account or hardware or software used to view your electric or e-mail account. Any legally required insert that would not be available electronically will be sent to you by U.S. mail. You may choose to receive paper statements, in addition to electronic notifications, when you are enrolled only in Polk-Burnett online bill presentment and payment service at www.PolkBurnett.com.
By providing your consent to electronic communications at this website, you confirm that you can receive and access electronic communications.
How to Withdraw Your Consent
After your request has been submitted, if you want to withdraw your consent to receive electronic communications, you may un-enroll by accessing the web page of the third party bill payment servicer of your bank or MyCheckFree. We will not impose any fee to process the withdrawal of your consent to electronic communications. However, you will not be able to receive your Polk-Burnett Electric billing statements and any inserts electronically if you do not consent to receive electronic communications or withdraw your consent. Any withdrawal of your consent to electronic communications will be effective only after there has been a reasonable period of time to process your withdrawal request.
Hardware and Software Requirements
In order to access and retain electronic communications, you must have the following:
SSL-Enabled web browser such as Netscape 4.0, AOL 4.0 or Microsoft Explorer 4.0 (or later versions); a personal computer, operating system and telecommunications connections to the Internet capable of supporting the foregoing; and sufficient electronic storage capacity on your hard drive or other data storage facility, or a printer that is capable of printing from your Internet browser and e-mail software.
Paper Copies of Communications
Upon your request we will provide you with a paper copy of a communication Polk-Burnett provided electronically.
Communications in Writing
All communications in either electronic or paper format from us to you will be considered “in writing”. You should print or download a copy of the Consent to Electronic Communication and any other communication that is important to you.
When you elect to stop paper statements, payments must still be received by Polk-Burnett on or before the due date on your billing statement. You can do this through an electronic bill pay service (though our website or using a third party service or bank); by phone with no fees at 715-646-2191 (24/7) or 800-421-0283, Option 2 (M-F, 8 a.m. to 4:30 p.m.) to pay with debit card, credit card or check; mailing your payment to us at the address shown on the electronic billing statement or by putting your payment in the secure night deposit box at Centuria or Siren.
Updates to Your Records
You agree to promptly update your electronic mail address and other contact information if a change occurs.